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Need a Hand?
Your Next Project Starts with Brownstoner
Yes! Chase banks def use American workers after the hours of 9am EST. – so for that I am thankful.
Citibank on the otherhand is all Indian and Thai or maybe philipino.
I just make it a point to try calling any customer service # after 9am EST
guess you found your angle to ask firm to hire a filipino
Posted by: more4less at February 24, 2010 4:29 PM
Well the guy that comes to service is really really hot…maybe Dominican!!!!
m4l, the people are all local. We use Eden for tech support. It’s just the initial call that goes to the Philippines.
Posted by: daveinbedstuy at February 24, 2010 4:24 PM
guess you found your angle to ask firm to hire a filipino
omg that’s hilarious about the CSR
actually I saw the same special on TV that they train the Indian CSR’s to tailor how they joke and speak with certain regions of the US to create a “homey” feeling.
i can understand heavy indian, spanish, russian, african, and british accents pretty good. i cannot for the life of me understand french, french canadian, heavy midwestern american, deep southern, etc.
*rob*
“what did the rep say/do after that comment?”
He put me on hold and got someone else ‘help’ me.
AND they couldn’t help me!
Mac, here I come.
Fawlty, gem. Dibs posted a link for you to “The Germans” episode. John Cleese runs a B&B. Great writing and casting. Every show a comedic high wire act, resolved only in the final seconds.
TextperV, warranty is for hardware. virus is deemed user fault
m4l, the people are all local. We use Eden for tech support. It’s just the initial call that goes to the Philippines.