"Trip Charge" from Service Provider
Anyone ever get a surprise “trip charge” when a company comes out to do some work in your home? We had a plumbing & heating company come to do regular maintenance on our boiler and I was quoted $225 before they came out, but the total came to $244 because of a $19 “trip charge”…
Anyone ever get a surprise “trip charge” when a company comes out to do some work in your home?
We had a plumbing & heating company come to do regular maintenance on our boiler and I was quoted $225 before they came out, but the total came to $244 because of a $19 “trip charge” they added on. I spoke to the company and they said they add it on to every job. Shouldn’t they have quoted me $244? Or were they expecting me to bring my boiler in to their office for maintenance?
Am I right to be super annoyed at that or am I making too much over $19?
That must be Gateway plumbing and heating. How is the company? Is it worth paying minimum charge $225 with trip charge?
It’s a terrible way to do business and is not standard. Basically, they’re in your house looking you in the eye and saying “oh, yah, I just decided to raise my prices now that I’ve already done the job, pay up.” It doesn’t matter what category of costs it covers on the provider’s end–if they need to raise their prices they should tell you in advance so you can decide if you want to have them do the work at that price. I would have told them I won’t be using them again.
these additional charges usually cover additional expenses due to the increase in tolls or fuel or countless other ways the government collects (tax) revenue to pay for fiscal mistakes. These businesses should be upfront with these charges however. Don’t just assume these charges are extra profit for the company. Think of the domino trail the next time you vote. It always ends with the consumer.
Well think of it as a $19 lesson. You must ask everyone today for hidden charges or the possibility of an increase above the quote. You must beg everybody not to screw you in advance.
whocan’t spell.
You are makeing too much over $19 and that is annoying.
Sounds like they’ve been taking lessons from the airlines.
It’s not a lot but I’d be annoyed too if they weren’t up front about it.
otoh, $19 is about what sales tax would be. Did they charge tax too? (not sure if boiler maintenance or a “trip charge” is supposed to be taxable)