Most Important Factors
don’t ask me what to do with your garbage. if the job you are hired for is going to generate garbage I expect it to go with you when you leave. if something goes wrong, acknowledge it.

Guest User | 2 years and 11 months ago
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lkrshacmzcy | 3 years ago
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What is everyone’s most important factors when choosing professionals to work in their home?
Curious to see everyone’s answers as we update our Company Mission Goal and Core Values.

cate | 3 years ago
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Experienced, reliable, trustworthy, good value — the work and the people. I actually look forward to our plumbers and electricians working on our house because they are so expert.

Guest User | 3 years ago
string(1) "3" string(6) "202864"
Good communication. Come when they say they are going to come. Know what they’re doing. Pricing remains the same as the quote, unless unforeseen conditions arise – doesn’t game with change orders. Work is fully completed – no dangling punch lists. Good site management practices.

Lurker | 3 years ago
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Almost always ask for a recommendation from a trusted friend, and ideally someone who has an ongoing relationship the trade would keep in mind when doing work. What Leeb said communication in all forms is what it comes down to, before, during and after. I prefer a bit of formality–an actual estimate/contract with scope of work and guarantee, dates etc. Quick responses. In my limited experience a lot of trades seem to be unhappy using technology and may prefer a phone call and conversation versus email/text and that can lead to miscommunication. Or they only text and won’t answer a call. So being accountable and reachable is a big thing.

lkrshacmzcy | 3 years ago
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Love it!! More is appreciated!
Currently have a few of these in the mix and adding more now!

lkrshacmzcy | 3 years ago
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Love it!! More is appreciated!
Currently have a few of these in the mix and adding more now!

workisfun | 3 years ago
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I agree with all the above. I’d add that I really value a professional who can, and maybe even enjoys, explaining the problem, solution, materials and methods used, how I can best care for my product/system, etc.

cate | 3 years ago
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I love it when the people I hire to do a job in my home can be trusted not to wreck everything that is out of the scope of their particular project. Protect the existing surfaces, clean up after, don’t pour plaster down the drain, don’t jump up and down on our stove, that kind of thing. You know, the little extras. 🙂

lkrshacmzcy | 3 years ago
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How do you feel when a Professional gives options instead of simple fixes; I.E. a Toilet is leaking so instead of just offering to fix the leak, they also offer to Replace the Toilet as well?

lkrshacmzcy | 3 years ago
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How do you feel when a Professional gives options instead of simple fixes; I.E. a Toilet is leaking so instead of just offering to fix the leak, they also offer to Replace the Toilet as well?

annep | 3 years ago
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Echoing all the criteria above and adding the ability to truly listen, be thoughtful, and not talk over me. That last one is an immediate deal-killer.

jimcornell55 | 3 years ago
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Depends on why you think the toilet needs to be replaced. If you told me I should replace the toilet, I’d assume you’re just trying to make more money.

Guest User | 3 years ago
string(1) "3" string(6) "202864"
Should give a rationale for your repair. I have worked with a lot of different people providing technical help with renovations. How much information and alternatives depends on the people. Many time too much choice or information will fall flat, though with your toilet example the “why” might help with explaining your alternative.

jimcornell55 | 3 years ago
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Yes agree with leeb and the why needs to be credible.

ceci | 3 years ago
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If Im hiring a plumber, I usually look at there van/truck and see if tools are organized. If everything is in disarray, I won’t hire. I like to get a recommendation from family, friends or neighbor.

Jasperrose11 | 3 years ago
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Attention to detail: Don’t leave more problems for me than you solved – coming to fix a plumbing issue but (as Cate notes) leaving behind gashes in the floor, stains on the walls and all your trash behind. Communication: Things happen in the city – a problem at another job means you will be running 2 hours late? Just text or call. Also listening and not presuming that a homeowner has no idea what is going on because you have made gender-related assumptions.

lkrshacmzcy | 3 years ago
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This is all very useful!

lkrshacmzcy | 3 years ago
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This is all very useful!

jimcornell55 | 3 years ago
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@Susan great response. Too many people leave trash and create more issues. Seen it over and over again.