Tenant Heat Complaint
I have a new tenant who moved in this month. She kept complaining that the apartment is not warm enough, so I increased the temperature to 73 degree from 6 am to 10 p.m. and from 10 p.m. to 6 am the thermostat is set to 65 degrees. She leave on the 1 floor lower…
I have a new tenant who moved in this month. She kept complaining that the apartment is not warm enough, so I increased the temperature to 73 degree from 6 am to 10 p.m. and from 10 p.m. to 6 am the thermostat is set to 65 degrees. She leave on the 1 floor lower ceiling the apartment–this apartment got warm pretty fast . I had 3 previous tenants and never had any complain about the heat.
I got her a small heater 2 days ago and she call me today to complain again. I don’t know what to do any more. I told if she is not happy she can break the lease.
The saga continue, now she call me about breaking the lease saying it was to cold in the apartment with 72 74 at night she has to fill up the tub in order to get warm last night around 3h30 Am , she lost her voice ( this her conversation we had on the phone) bla bla and she can’t work regarding a condition .
She ask about the to break the lease she leave like that any more bla bla I say no problem we can do it when she want to do it the end of this month the 15 or the 31 of january.
I was in the basement doing some cleaning and I hear her talking on the phone for 5 to 10 minutes, to her friend about her holiday plan and her she got her voice back 20 minutes after our conversation ,I don’t understand that girl she got some problem.
benoit- did you use a standard Blumberg lease form? It sounds like a standardized form. Your tenant seems to want to be problem and just make sure you document the temperatures in her apartment. I have never rented a place where the landlord paid for cooking gas. If it is on a separate meter, the tenant pays. Show her the explanation for National Grid. But bear this in mind, if you let her walk all over you, it won’t stop with the heat. Be nice, but be firm the be thorough in showing her you are providing the proper amount of heat.
I’m a little suspicious about the “I’m extremely ill and living elsewhere because of the draft” comment. She sounds like a Sarah Heartburn. Good luck, and let us know how it works out for you.
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There is no hole in the window there was a little space,i just seal it, the window is on a wall bt bathroom and the annex of the house..
But i talk to the tenant i will supply her with 71 degree at night i can deal with it any more to much stress on my side.
It sounds like there is a misunderstanding. Her letter makes it sound as if there is a hole in the window, or the window does not close correctly. She says she can “fit half her hand” through the window even when the window is closed. It sounds like you need to repair the window.
As for the stove gas, it sounds as if the lease says the landlord will pay for it. This incorrect language should have been removed from the lease before you both signed it.
I did supply her with more heat yesterday 74 75 degrees from 6 am to 10 p.m. and from 10 p.m. to 6 am 68 69 degrees now she want to talk to this evening.
Also in her lease it say heat,hot water,and gas included does it mean the I have to supply her cooking gas I have a separate meter in the basement and I never before paid for the cooking gas for my tenant.
Duh, ignore my question – I should be sleeping rather than reading marketing copy…the ones marketed for cooking would work for air temperature as well.
herkimermaid – we have the same issue with a tenant and I was looking into wireless thermometers like this (http://www.accumall.com/Weather-Instruments/Thermometers/Indoor-Outdoor-Thermometers/LaCrosse-Wireless-Thermometer.html) but wanted something that would give more than just the high/low of the day. I hadn’t seen anything like the instant read thermometers you mention (other than ones for cooking meat) – would those work, or could you share the product you use?
Thanks!
OP, I can’t figure out your prior post but I’ll assume the tenant’s gas meter is for cooking only. I’m also going to assume that this is a legal apartment with its own meter.
Before you do anything you have to know for a fact that her apartment is at the minimum temp required by law. You can figure that out by acquiring (buying or borrowing) an instant-read thermometer.
If this was a situation I had to deal with, I’d take the apt temp in a few different rooms and on several different occasions/times of day WITH THE TENANT PRESENT. If it registers over the minimum temp then tell her you’re within the legal limits of NYC heating laws and that, aside from offering her the space heater to use on her dime, you feel that, reasonably and legally, you’ve done everything you can. What happens after that point is obviously impossible to say… Hopefully she doesn’t continue to hassle you. The most important thing is to document everything and remain reasonable and calm. Keep us posted on what happens.