Boiler service
I called Gateway plumbing to schedule our annual boiler service, but they told me that they don’t service our area anymore. Can anyone recommend another company? What about National Grid, I think they also do boiler cleaning and maintenance, but how are they?
I called Gateway plumbing to schedule our annual boiler service, but they told me that they don’t service our area anymore. Can anyone recommend another company? What about National Grid, I think they also do boiler cleaning and maintenance, but how are they?
We had a service contract for 10 years with National Grid and their former self Keyspan (or was it Brooklyn Gas?). Anyway. My advice. They are shit. Stay away. Recently had a problem for the first time and called them. Their hold lines are the worst and expect to wait because their scheduling is even worse than that. It’ll be at least two days before they show in the winter and be prepared: that will just be for the first “assessment” visit. They schedule in 6 hour windows. But don’t expect them to show in that time frame, because they many times don’t and they lie about it saying “they’ve called” or “no one was home when we came by.” Their workers are surly and put off to the next worker (and shift that you will have to schedule) any work they get towards the end of a shift. My experience with them bordered on criminal. It took me over a week for them to do a half hour of work while the whole time they implied that 1. you should start to think of a new boiler and 2. their concern is your safety. Baloney. Implying a nondescript smell was a hazard I asked them to measure for gas they told me they don’t carry that kind of equipment with them. And not even a carbon monoxide detector (a deadly and odorless gas, which can be a byproduct of a malfunctioning boiler or furnace improperly burning fuel)! They are running a scam. Supervisors can take up to a week to call back (in our case they did so only after we went above their head). Stay away. They run it like a monopoly, but they aren’t. Go to an independent contractor. I’m in the process of looking for one myself now. Any experience (with a qualified boiler company) would be superior to dealing with them. Worst contractor experience I’ve had in my life! They kept my tenant and my family in the cold unnecessarily for over a week. Bastards.
I use Vigilante. They put me on a $15/mo payment plan for the service contract ($180/yr). I like their service. They’re too expensive for other plumbing work, but I think they are good.
We have a contract with national grid. Sadly they don’t do annual tune ups from 10/1 through 2/1 due to using their staff to service broken systems and install new ones…
I missed the cutoff this year and am wondering why I paid for it…