Lumber Liquidators
Hey Lumber Liquidators management…. in case you stumble across this blog you might want to wander into one of your stores sometime as a mystery shopper. I was in one of your stores today looking for about 650 sq ft of Brazilian Redwood….. lol the service I got was pitiful. I know it’s only approx…
Hey Lumber Liquidators management…. in case you stumble across this blog you might want to wander into one of your stores sometime as a mystery shopper.
I was in one of your stores today looking for about 650 sq ft of Brazilian Redwood….. lol the service I got was pitiful.
I know it’s only approx a $6500 sale but I’ve had more knowledgeable people sell me a bag of dog food.
I dont know if your staff are only on $10 an hour or something like that (and if so pay them more), but you might want to include some commissions/bonuses etc to encourage them to be more knowledgeable.
Cheers
Dean
Posted at http://deancollinsblog.blogspot.com/2008/08/lumber-liquidators.html
lol $6500 for 640sq ft….is that bargain basement?
As someone who has run a business before the labor charges on running this at 84 hours per week is nothing.
Bump each of the two staff an extra $10 an hour and at $1600-$2000 per week more in labor you cover that in profit of just one extra sale per week.
….may just be me but I think thats a good ROI.
It absolutely kills me when people shop at bargain basement discount big boxes or their equivalents and then complain when they get crappy service. Hello. That’s why it’s bargain basement.
If they actually paid their staff a living wage, then you you wouldn’t be getting ‘rock bottom’ prices, would you.
It absolutely kills me when people shop at bargain basement discount big boxes or their equivalents and then complain when they get crappy service. Hello. That’s why it’s bargain basement.
If they actually paid their staff a living wage, then you you wouldn’t be getting ‘rock bottom’ prices, would you.
Welcome to NYC.
I guess that’s what happens when you shop Labor Day weekend… Haven’t been to the Brooklyn location but I have been in the Manhattan one a coupla times and no complaints.