We just started a kitchen renovation. We recently bought a 2br 1950’s co-op in Ditmas Park, Brooklyn and were blessed with a 1970’s era kitchen. The doors wouldn’t shut and the drawers would fall out unless you put your knee under whilst accessing them. Our demo /reno started yesterday, but as anyone who’s ever done a renovation knows, the planning started months ago. We decided on IKEA cabinets—the Liljestadt dark brown oak cabinets—and the IKEA whirlpool dishwasher, in order to do the integrated front panel (we looked into Bosch and other European models, but they were too expensive).
We purchased a Fridgidaire Gallery stove and micro-hood (they don’t call them microwave ovens if it’s above the stove—when did that happen?!) to match the Fridgidaire refrigerator we had to buy when we moved in. (The previous owner graciously left us with a faulty fridge that crapped out about 10 days after we moved in). We bought it at the Sears in Flatbush—GREAT SERVICE. Anyways, it was our favorite model (the “de rigueur” convection option, bottom rack attached to the door for easy access, and middle 5th burner for those Sunday morning pancakes on the griddle I never make).
We are very happy with our contractor, Zurita Contractors based in Ditmas. It’s only day 2, but I have a good feeling about them.
If only I had the same feeling about IKEA (specifically in Red Hook, Brooklyn). I did the web-design option, which I found challenging in a good way, but frustrating when it came time for fruition. The sales person, William, I worked with, was not amenable or willing to take me seriously until I convinced him I was willing to plop down $10,000 that night on everything. Inevitably it seems, he entered in one wrong cabinet which I didn’t realize until day two of receiving the delivery—it’s not easy going through 100 boxes with 8 digit numbers on each one that doesn’t correspond to the receipt (while taking a day off of work for the whole mess). When we returned to IKEA the following weekend to explain the problem, we were treated royally—Steven, in the kitchen center, admitted IKEA’s mistake and proceeded to personally guide us through reordering the correct cabinet, escorting us to the check out, and personally taking care of the pick up/drop off in a private room outfitted with IKEA couches and lamps.
Upon pick up/delivery day, one week later, two guys from “Urban Express” arrived to pick up the incorrect cabinet. However, they didn’t have the “delivery” part of the deal. 4 days, later, I can’t get anyone on the phone to help me or confirm my purchase or re-delivery. To add insult to injury¸ when IKEA called to credit my card for the returned merchandise today, they seemed to be missing a $232.00 door to the cabinet they picked up. Strike two! So now I’m out $232?! I’m obviously not having a good experience with IKEA. I want a lifetime supply of Lingonberry juice!

All in all, the renovation is good so far and we hope that someone out there can benefit from our experience. I hope to post photos and accounts of this adventure.


Comments

  1. please keep posting…would love to hear of your progress and see your new fabulous kitchen! how exciting! Is your contractor doing everything or are you doing some DIY stuff as well?
    We’re going through the same thing…haven’t actually started but are in planning stages now. Would love to see how your contractor pans out and if you’d recommend him. sounds like it so far! good luck

  2. Just explain (i know even that is a pain the 2nd, 3rd, 4th time around) the situation to Randy. He is the kitchen manager. He should fix it quick for you.