Has anyone had experience in working with Verizon and/or cable companies to reconfigure above-ground cables so that they become less unsightly? Any tips on how to get this done?


Comments

  1. I’m in the middle of a similar project right now so I called Tony Herron as Ed mentioned to see if he could help. He was perfectly pleasant and explained that he’s a technician not a manager and so he’s not able to do any work for anyone without a work order and that to get a work order created I really have to talk to the repair group.

    The right way to get any wires moved is to call Verizon repair at their main number: 800-837-4966. They get requests to move cables for aesthetic reasons all the time and they have a process for it. After you call, they will send an engineer (a week or so) to determine if the cables can be moved or buried and what kind of cables they are. They may charge you for the move and maybe not.

  2. Yes you can get Verizon to get rid of the box with your neighbors wires. Be persistent, tell them you’re doing construction and their box with other customers service will be destroyed. They are slobs when they install. Get tough. And when they balk, filing a complaint with the PSC (done online) gets results.

  3. I called Verizon and told them that the cables they draped across my backyard fence were fast becoming my sons’ favorite climbing toy and should I be worried about that? They came within 2 weeks to do a survey of how to bury the wires and though it was months later, and took a lot of follow up, they got it done.

  4. i’ve had wires moved and made neater every place I bought by simply getting a manager to come out. they’ll do the work.

    good luck.

  5. Has anyone ever had any luck getting rid of a telephone box on the back of their house? I have two, with festoons of wires coming out and spreading across the back of my house to the neighbors’. Looks like hell. One box was there when I bought the house many years ago, another was added later over my protestations. We’re planning work on the back wall of the house and will need to get rid of the boxes. I’d appreciate any information about remedies that are open to us.

  6. We buried our wires during our renovation, going straight into the cellar & then up from there. Still have neighbor’s ugly wires each side…

    Anyone with a utility pole in their back yard? Do you have any record of it on your title deed? If no record (easement?), is there any ability to arm twist the utility to clean up their mess etc

  7. I am talking about the big heavy cables that run along the back of properties connected by those tall wooden poles. Am I understanding correctly that it may be possible to get these bundled more tightly and lowered so they are less unsightly, or even buried underground completely?

  8. Ed, called Verizon numerous times. Each time a service tech would come out. Service tech would call the engineer who would come out and tell us that they don’t fix lines until any and all construction is completed on the block.
    This is now impossible since we have a stalled site on one end and a finished new building that won’t let ANY utilities touch their property. Nice since they are the one’s who knocked over the poles and cut the lines in the first place. As you know new buildings get all their utilities via underground service so there is no incentive to fix the neighborhoods problem.

    As for the stalled site, Verizon has assured us that as soon as it’s finished they will talk to the residents and get their permission to make repairs. ?????

    Time Warner who “rents” the poles from Verizon refuses to climb the poles because they are a safety hazard, (The last TW service person told me to cut the pole down with a chainsaw to speed up Verizon’s response time…no joke).

    We have made multiple NYS Public Service Calls and while they do cause an inspector to show up, it never advances the repair to our block wide problem. Verizon does not want to service their old copper wires anymore. They are just stalling until Fiber Optic shows.