No Wireless Internet Connection
I have a wireless Negear that I seem to be unable to get internet serice for the past several days. The lower right screen shows the icon having a red screen. If I click the red icon it states its scanning with 0% tranmit. The box itself as 2 icons lite and 1 flashing. I’ve…
I have a wireless Negear that I seem to be unable to get internet serice for the past several days. The lower right screen shows the icon having a red screen. If I click the red icon it states its scanning with 0% tranmit. The box itself as 2 icons lite and 1 flashing. I’ve started up the computer several times as well as disconnecting the wireless plug. Any idea what I can do myself without having to call someone to inspect the problem?
I guess it will be hard for Giovanna to run between library and home for each litle bit of advice. Maybe you can call me (646-522-5935) and I will try to help. Otherwise call Timewarner and they will walk you though the setup. Besides they can look at the state of your connection from their side.
Hi I still don’t have access to the internet and it wasn’t until today that I was able to go to the library to retrieve these messages. There does’t seem to be a problem with the Time Warner modem, for all lights ae one.
thecomputerguy I really don’t know much about computers, so when you mentioned that I should start by plugging in a network cable from one of the ports on the back of the netgear to network port on the Pc I’m lost. There are 2 things plugged in the netgear one clip-in in the yellow and another (roundo)?
The problem you are describing is in the network connection between the netgear and the PC. So far we don’t know and can’t test if the internet connection is also down. It might or might not be. There is no way to know so far. So lets remove the local wireless network from the equation to narrow down the location of the fault.
Start by plugging in a network cable from one of the ports on the back of the netgear (labeled 1,2,3 or 4) to the network port on the PC. After you’ve made this change and given your PC a few minutes to configured its IP address, open a web browser and try to go to nytimes.com. Can you access the internet?
Post your answer so that we can all follow along at home.
if you have problem with connecting to internet try the following:
your computer connected to the netgear box and the netgear box connected to the modem (Verizon DSL or Cable). So start with the modem. Turn it off, wait for 60 seconds and turn it back on. You can do it by pulling the power plag. It will start blinking and then settle down at some state. Try to figure weather this is “connected” state or not.
Then do the same with the netgear box – pull the plug and restart it. It will need to connect to the internet though the modem (it will have something like “i” indicator green or something like this).
After this restart your computer. If you have wireless connection – insure that computer connected to the network and all the WEP passwords are correct.
It is easier to try and connect your computer with the wire to the netgear router. This way you will eliminate possible wireless problems. Usually computer wired network connection have a little light next to the wire. Green means go.
In my experience the most likely scenario is the issue with your cable modem connection and it should be resolved after restart. If not – call cable company. Maybe they mismanaged your account or something.