To the gentleman who posted on 12/29/06 regarding his Pella Designer Series windows creaking whenever there is a wind over 10 miles per hour. Did you ever get this resolved and if so how. I just moved into a brand new house with these windows and have the same exact issue with the windows making a popping type noise when it get windy outside and it is driving us crazy. Does anyone know of a fix for this issue??? Thanks.

Lucy 312-832-6115

Posted by: Lucy at April 1, 2008 2:11 PM in response to Pella Windows

I see alot of Pella bashing going on here. Fact of the matter is that they received the JD Powers award for customer satisfaction. They were also ranked very highly in Consumer reports. Both these top honors were awarded by customer's opinions just like yours. So how did they win the award? Because the facts are that they are the best in the business. Not every transaction is going to go smoothly. Yes replacement windows will still leak unless you get down to the frames to insulate properly. Yes water and wind will get in when just the smallest of things are off. that will happen with any window. Those that have problems keep pushing. Its solely up to the local reps to service. If you get no satisfaction call directly to Iowa and tell them what's going on and request they send you a survey. If they receive a negative survey it affects their wallet. Finally, pella has been awarded the Energy star Partner of the year for two years in a row. Also Pella is a founding member of the US Green Building Council and the LEEDS rating system. They helped create the standards that are demanded in today's market. They are hated among competitors for that reason. Everyone else had to step up their game.

For the person with the mold. If the windows are vintage Pella the windows are over 20 years old. Remember these are wood windows you need to maintain and keep an eye on them. There is a project here in New Jersey that was installed back in 1937. The windows are in top condition and perform perfectly. The only thing that has been changed on them is the weather stripping due to the age. If you install them correctly and maintain them correctly. They will last you a lifetime. The biggest problem is installation.

Posted by: guest at May 2, 2008 9:07 AM in response to Pella Windows

Usally the positive remarks are from Pella head office they scan the web to find sites like this and post comments to make them selves look good. Not every person can have an installation issue and a poor contractor. The people with the wind noise problem check your pins in the double hung windows they are probably worn out and are not fitting properly or are of a triangle shape not square. if you have casement windows your sashes are out of square.
Have serviced there crap for 10 years and it just gets worse they take your money and puff gone quicker than you can say Mastercard

$ 21000 for windows
crappy service
out $21000 for windows
PRICELESS

Posted by: guest at May 17, 2008 5:26 AM in response to Pella Windows

I am so glad to see I am not the only who is completely frustrated with Pella windows. Our house was built in 1996 and thought I was choosing a quality product in Pella. Since then I have paid through the nose for "service" to come multiple times for windows that won't close, and "service" can't adjust them short of putting pennies to brace up the hinge mechanism, all the while bemoaning that the problem is the settling of my house.

Now I have a bedroom window that won't close in spite of a "service" call; Jim came hours before my scheduled appointment time knowing I would be out of town and told me over the phone that I have rotten sashes due to the federal government mandating that asbestos be removed from the product more than a decade ago. His "solution" is that I need to pay over $2000 to replace sashes in these 5 windows and that the product will have NO WARRANTY AT ALL. I have 23 of these type windows and simply can't justify paying this kind of money for this incredibly poor quality and service.

Posted by: guest at July 25, 2008 10:58 AM in response to Pella Windows