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October 12, 2007

Making an Offer and the Shady Real Estate Broker

I recently submitted an offer on a place in Park Slope. After 3 open houses, I submitted an offer below asking and was told my offer was the first. The next day, I was informed that there would be a Friday EOD deadline for all offers and the seller will accept the highest or most qualified offer. I chose to stand pat with my bid even though I was told by the broker he was confident it would go at asking or higher. I get an email with another apartment coming to the market from the same broker. When I navigate to the page to check out the pictures, I noticed the property I have a offer on, is having an open house Sunday. WTF? Is this common practice? I am seriously considering pulling my offer because I think they are using it as a way to get higer offers. Would I be crazy to go to the owners directly and talk to them? Anyone here encounter a similar experience? What did you do and what was the outcome?

Thanks!!

Comments

This is common.

They will usually continue to show the place until a deposit has changed hands.

Especially with last offer. I am not a broker, but sold my last apt myself. We had multiple offers and had to do the "Friday EOD" thing too. The problem with these are potential buyers who have one final chance with a blind offer get kinda crazy.

The bidder who gave us the highest offer, after 2 weeks decided that they couldn't afford it and backed down. Because I continued to show it, I had backup.

Posted by: guest at October 12, 2007 9:19 AM

This happened to me as well when I was buying. I had an accepted offer, but because someone had backed out of the deal right before I came onto the scene, the broker was very jumpy and kept showing the place, and even held one more open house, until the contract was signed. It wasn't fun for me -- I don't think I slept at all until I got the executed contract back from my lawyer -- but if I were the seller I probably would have done the same thing.

Posted by: gowanusaurus at October 12, 2007 9:40 AM

Don't try to talk to the owners directly. The reason they hired a broker was so that they wouldn't have to deal with prospective buyers. (Well, that's certainly why I hired a broker.)

Posted by: guest at October 12, 2007 9:41 AM

Where is this place or some other identifying info that only another bidder would know? I might be in the same predicament. Would be funny if it was the same place.

Posted by: guest at October 12, 2007 9:51 AM

I am new to the experience in Brooklyn. I have never for the life of me heard about the "all bids in" process. Usually, you make an offer, it is presented to the seller and they accept, reject or counter offer and negotiate.

Very possible it is a legit practice but I can't help but feel I am getting taken for a ride.

Posted by: boundsk2 at October 12, 2007 9:55 AM

yes, very common.

until you sign a contract, you have no control. there is nothing you can do about it.

Posted by: guest at October 12, 2007 10:27 AM

It depends on the agency some milk this for all it is worth, others don't. My impression of corcoran and BHS is that if they get back to you that an offer is accepted, they want to know where to send the contract and there is only one contract so everyone else is for backup. If, however, a property is stormed with good offers they will setup a sealed bid deadline but won't tell anyone that their offer has been "accepted" beforehand.

My impression of warren lewis is that they keep phoning bidders asking for another 5k until there is only one left standing. Over the next four weeks, the highest, next highest and third highest drop out and the property goes back on the market :)

My impression of agayao and huebenor is that any company with two websites is going to have a forked tongue. They will say an offer is "accepted" then hold a "best and final" at which point one of the two witches that run the place decide who the "lucky winner" is. They also price below market hoping this will spike a bidding war. This works ok when the market is red hot, but feels icky right now.

Posted by: guest at October 12, 2007 10:57 AM

Your verbal offer is really worth nothing until a contract is signed since it doesn't commit you to anything. The seller is within their rights to keep showing the house just as you are within your rights to go to an open house for another property.

Posted by: guest at October 12, 2007 11:00 AM

why do you care if they are trying to get better offers? are you in a hurry? either you'll have the best bid or you won't. unless the sellers string you along for a long time, there's nothing wrong with them trying a little harder to get their asking price. just be patient.

Posted by: z at October 12, 2007 11:13 AM

Homeowner here, *not* a broker, just giving feedback since I've been through this a few times (buying then selling coop, then a condo and now finally having just bought a house).

For sellers, nothing is worse than a property that sits on the market for a long period of time to the point of being considered stale. Hopefully it's priced well enough to avoid this, but there are many cases of buyers that make a verbal offer and then back out before contract, and that only punishes the sellers for making the property remain on the market longer, appearing stale and not wanted (despite prior bids).

On the contrary...the property should be shown as much as possible while it is still considered new and "fresh," as you only get one shot at having your substantial investment of a home be considered "fresh."

So until a contract is signed and deposit exchanged, it is perfectly normal and reasonable for open houses to continue until contract is signed and escrow deposit exchanged.

I have gone through this several times from a buyers' perspective (as we were outbid a few times over the course of the 3 times we've prevailed so far).

People just have to look at it from the other side...someday they will sell, and are they willing to take it off the market (risking later stale, diminished perception and *much* lower/reduced resulting sale price) merely based on the unqualified, non-binding verbal offer someone cares to make (when they might also be making several other offers on other places they like?)

Okay, that was kind of long. Just look at it from both sides, for ultimately you may be on the seller side too...

Posted by: jeffrey at October 12, 2007 11:35 AM

9:19, 9:40, 10:57 - Thanks for sharing the experiences, good to hear it is common and good info on the different Real Estate Companies.

10:27, 11:00 - I certainly understand their rights to hold another open house. But with a sealed bid deadline, I am not sure I understand the point especially when they decided (exact words of the broker) to take the Highest Bid or most qualified offer after the Friday deadline. How can you have a bidding process that should determine who's offer is accepted only to reserve the right to accept an offer after the Friday deadline. Why even have a bidding deadline? Just review the offers as they come and decide what to do with them individually. I am selling a co-op myself, I have a number in my head aside from asking that I would setle with. As soon as an offer is made, my decision is pretty easy.

11:13 - Not in a hurry, but we are expecting and I would like to be settled before then. So to get the 3 month process of closing started is important. I fully agree that they could try harder to get their asking but then just say that. I will leave my offer on the table and continue looking.

Posted by: boundsk2 at October 12, 2007 11:37 AM

boundsk2,

To paraphrase a certain bard, "the contract's the thing."

A final sealed bid deadline or a subsequent accepted offer are still meaningless in reality.

Until someone has signed a contract and is legally bound as actually "taking it off the market" (else risk losing their 10% escrow deposit, deemed a fair compensation for the buyer's default), a lot can still happen that may leave the seller at great risk.

It's a quid-pro-quo situation, really.

Seller should stop marketing it when someone has legally signed for it.

Posted by: jeffrey at October 12, 2007 11:46 AM

Jeffrey,

Agreed that it is all about the contract and I understand the sellers risk, I am currently selling as well.

It would just be nice to have an answer, whatever it might be instead of having blind offers out there for extended periods of time.

I will continue to look obviously but I would not bid in multiple places as to not back out in the future on the seller. I just can't get excited about having 2 or 3 offers on different places. I obviously have my favorite and anything else will be "settling".

Posted by: boundsk2 at October 12, 2007 11:52 AM

From the buyer's perspective, it is nerve-wracking to have an 'accepted offer', only to find out the home is still being shown. Even worse, if the contract has been sent out that means the lawyer, mortgage broker, home engineer/inspector are all putting in time and effort on a prospect that could potentially be taken away. Not to mention that the lawyer & inspector will charge for their time.
It seems that when the contract is out...yes it is in the seller's interest to keep showing, but it is unethical to actually give the property away to a higher bidder once a contract is out.
You can keep that higher bidder on the backburner, but it is not right to take away the property from the buyer in contract.

Posted by: guest at October 12, 2007 12:03 PM

Until a property goes to contract, a broker will continue to market it. If you put aside your natural exasperation for a moment and think of yourself as the seller, you will want your property to continue to be marketed until you go to contract, because anything can happen until that time: the buyers who put an offer on the place could withdraw or be denied a mortgage, so a broker will be doing the right thing to continue to market it.

Given that, if there are multiple bids, the seller will review the offers for price and likelihood of the seller getting financed quickly (i.e. amount of down payment, creditworthiness, etc.) and pick their favorite.

That's the idea. True there are dirtballs out there; but if you want the property go for it. I think it really helps to have an independant idea of the value of properties which you get from looking at as many places as possible. So you then will have a better idea of the best level to place your number.

Good luck.

Posted by: donatella at October 12, 2007 12:09 PM

boundsk2,

I can totally relate. The whole process can definitely be very unnerving, especially considering that it can be so easy to get emotionally attached to a particular property as "the one."

The "be patient" suggestions above are very good advice, looking back at our adventures.

Hard as it may be (for it is about your home, after all), try not to put so much added pressure on yourself by taking on the all-or-nothing burden of any given property being "the one."

The heart and mind tend to want to go there, but in our experience, it ultimately occurred to us over the course of looking for more than 2 years for just the right house and neighborhood that we saw many properties that were absolutely "the one" for us, and in actuality any one of them would have been wonderful, especially the one that is now our home.

So once you love a place, try as best you can to remove emotion from the conversation until the deal is done. You may save yourself seemingly endless grief and also many potentially costly mis-steps.

It's a huge financial investment so you should definitely look to keep the edge of reason over the next guy, and you should always know at what point you are willing to walk away should the bidding and/or dealings foment into the ridiculous.

Same thing with buying a car (to me). Know your numbers and stay rational, seek the right deal at the right terms for you, get to know the motivations of the seller/agents early on and position your actions according to what is meaningful to them and above all else be confident that there will always be other just-as-great options elsewhere. Do these things and you will avoid many of the potential pitfalls present in the marketplace, and you will remove a good amount of the angst from your day-to-day.

At least that's what worked for us. :)

Posted by: jeffrey at October 12, 2007 12:48 PM

A couple of additional points: even though the seller might keep showing, the broker should tell the viewers that there's an accepted offer out there. So as the accepted buyer, this gives you some comfort that some other potential bidders will not bother to put in bids. For the seller, this might encourage potential bidders to bid higher, and puts them on notice that they need to move quickly. (There was a question in another post about whether the broker's claim of "an accepted offer" is legit or just a marketing tactic - in this case, it's real.)

More potential comfort for the accepted buyer: just like in stock investing when it's proven to be a bad technique to try to time the market, so too in selling do you run a real risk if you try to string along your accepted buyer in the hopes that another showing will bring a higher offer. At a certain point, the seller needs to commit in order to go to contract. Reasonable/ethical sellers will honor the accepted offer, even if a higher offer comes in when the contract is out, because there's a real risk that the higher bidder will crap out, or take too long, and they'll lose both bidders.

As a seller, I continued showing when the contract was out to our buyer, and in fact turned down a higher offer that was received, because the $ differential wasn't great enough to cover the risk that the process would drag out longer, cause me to have a few extra months of mortgage and maintenance payments, etc. So our buyers might have been nervous, but in the end appreciated us sticking with them.

Good luck.

Posted by: guest at October 12, 2007 12:53 PM

If you want to buy the place, don't pull your offer quite yet - there are 2 possibilities here. It may be that the broker and/or seller thinks the open house market is busy enough that they want to hold one more to see if they get an offer at, or closer to, the asking price, even though they know this risks alienating those who put in offers by EOD Friday, and that they could lose those offers as a result. (Or, it could be that since they won't be deciding among the offers received Friday until next week, as there are often additional questions the seller might have that are raised by the terms of the offer that they won't have answers to until then, they figure they might as well hold one more open house.)

Even if this is the case, leave your offer and let them do it - (your offer isn't binding on you anyway, so why bother to pull it - it isn't like brokers aren't known to lie about there being offers already, even if you did pull yours and there were none) - and they may not get a higher offer that is as well qualified (important if it is a coop), so your offer may then be accepted and proceed to contract quickly. Just focus today on getting your ducks in a row so you can move quickly next week if that's the case - get an attorney if you don't have one yet; get names of inspectors if you want to have an inspection done; talk to mortgage banks or brokers if you haven't done so yet. And go to open houses this weekend - you might just find something you like even better.

The other possibility is that they are just showing again for backup offers in case yours (or whoever is picked as best from the EOD Friday offers) falls through. In that case, you would be acting too soon to pull your offer yet.

Yes, it is annoying to feel like your offer is being used to get better ones - I can certainly understand the desire to pull the offer in this situation, and would probably consider doing so myself in your situation, as I hate being jerked around. (When I'm dealing with someone who acts badly, I figure it is just the beginning, and it will only get worse as the deal moves along.) But before you do, ask the broker why they are showing again (it may just be for backups - if the broker assures you of that, hang in there), but also ask when they will pick the offer to go with from among those received by EOD Friday. If they are doing so next Mon. or Tues, and you want the place, then give them a few days past Sunday to accept yours. If they don't give you a final answer by sometime next week, then you can pull out (or just don't even bother to contact the broker again.)

If you do pull the offer then, be sure to tell the broker exactly why you are doing so, and tell them you are a serious buyer, and don't like having your offer held out as bait to attract better offers. Then you can always offer again in a few weeks if the broker doesn't end up with a better offer, or just let the broker know you remain interested, and to let you know if and when they are ready to proceed to accepting an offer and getting into contract, if you haven't found something else by then.

The third possibility is that the broker (or seller) is just one of those that is impossible to deal with, and if that is the case, you will certainly find out in the next few days. In that case, I wouldn't hesitate to contact the seller - once you've decided the broker is worthless, you really have nothing to lose - but I don't think you'd be likely to gain much. (You do realize that the EOD thing may just lead to the next step, a bidding war, as other buyers whose offers were rejected turn around and offer more money.)

Some sellers (like me when I sold a coop) hire brokers basically because they are good at marketing and will bring in more people to open houses than I thought I could on my own (and because I think a lot of buyers think FSBOs can sometimes act a bit nuts, or expect to get a much, much lower sales price from a FSBO.)

But once offers were made, I was willing to talk to potential buyers who made offers - I wanted to get the best sense of the offers I was evaluating (to get past buyer broker's misrepresentations about the buyers finances) so I could figure out which offer would be most likely to pass my picky, picky coop board (since they ultimately rejected the first incredibly-well-qualified buyer I contracted with, which wasted 3 months of both the buyer's and my time, and our money.) A buyer being able to pass my board was much more important to me than getting the highest price.

After subsequent offers were made, I found that having one (or two) brokers in the communications between me and the potential buyers was always a hindrance and not a benefit, so I was happy to talk to those making offers, as none of these offers were perfectly clean or clear-cut, and all raised significant questions as to the buyer's ability to either pass the board or to actually get the money to close.

But most sellers won't talk to you - the seller picked a broker who is doing the EOD thing because the seller is comfortable with that bidding arangement (I wasn't as a seller, as I always walked away from it myself when I was a buyer as I didn't want to get into a bidding war.) So it probably isn't worth your time to contact the seller, unless you just can't walk away from the place without trying. (Though you'd have a better chance of getting them to talk to you if your offer was quite near the asking price than if it were considerably lower.)

You will probably be able to figure out from the broker if the seller is willing to move forward on your offer by early next week by asking the broker the questions outlined above. Good luck.

Posted by: guest at October 12, 2007 1:30 PM

When we sold our condo earlier this year we received multiple offers at asking price. What this tells a seller and a broker is that ask was too low. Your goal as a broker is to get the highest possible price, both because your commission is based on it, but also because that's the "right" thing to do for the seller. We asked all bidders to come back with a best and final offer, the top ones were almost 20% over ask. Over the next month we had a couple of the potential buyers back out (changing jobs, concern about economy, etc) before we finally went to contract. While we didn't put the place back on the market during the month it took to get to contract, the broker did show it several additional times.

The other thing with the EOD thing is that the seller may well have gone to contract on a place themselves and now need to show for mortgage or coop board purposes that they're making a good faith effort to sell their current home.

Posted by: guest at October 12, 2007 1:38 PM

To 12:03. It is nerve racking. Buyer should not be on the hook for each engineer, lawyer, mortgage broker etc. When I bought my house we signed a contract before having an engineer inspect the house. We protected ourselves by having the contract subject to satisfactory inspection which we had to complete in a very short time frame (i week I think). You don't have to pay a mortgage broker until you've signed the contract, since a standard contract contians a financing contingency giving the buyers an out if that can't get financing within a specified time range (i.e. 30, 45 or 60 days). The financing contingency should be acceptable to a seller if you get pre-approved by a bank (that also costs you nothing).

Posted by: guest at October 12, 2007 2:43 PM

1:30 here again:

Hmmm, when I got multiple offers (at or within 10K of ask) after each open house, I didn't assume, as 1:38 said, that my place was underpriced - but that I had priced it right. Maybe that's because I had a coop, and the highest offer on a coop isn't necessarily the best if your board won't pass the buyer. In a condo situation, you can go for the highest offer; in a coop, there are very often many other variables in the offer that matter more.

I do think I could have sold for more than I did - if I took the bidding strategy (and if I had chosen a broker who advocated that strategy.) But I purposely didn't - because I wasn't ready to risk having those bidding buyers disappear one by one and be left still on the market a few months later, now stale, and buyers wondering what was wrong with the apartment/building that all those bidders they heard about had disappeared.

Yet another reason why, financially speaking, owning a condo has certain advantages over coop ownership.

Posted by: guest at October 12, 2007 4:33 PM

This has the filthy stink of the crooks at both offices of Aguayo & Huebener. Is it common? Yes. But they are the worst of the worst.

Posted by: nyflicka at October 12, 2007 6:15 PM

Well, at least they are upfront about what they do. I talked to somebody there when I was going to sell, and the guy told me about how they price low and get lots of bids to have a bidding war and sell way over ask - since I hated that as a buyer, I didn't use A & H.

Posted by: guest at October 12, 2007 10:11 PM

I agree ... stay AWAY from Aguayo & Huebener. They are the most unethical of brokers. The whole bidding scheme is a way to jack up prices and they are entirely dishonest in working one offer against the other. Watch your inspection and attorney fees get pissed away while they come up with pitting one buyer off another, all the while claiming their system is designed to prevent wars. Nonsense. It's devised to create the war but shroud it in a bunch of what they perceive as defensible lingo, which is nothing more than double-speak for WE WILL PISS AWAY any money the potential buyers spend prior to K. Roslyn Hubener is a particularly filthy piece of slime in her machinations, keeping the agents under her in the dark as she double-deals. Just my very strong opinion, but so be it.

Posted by: guest at October 29, 2007 1:15 AM

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