Feedback on Bay Ridge Windows & Doors

I've been using them to slowly replace the windows in my brownstone. I think they are really great. I've used other companies over the years and I find them very no nonsense and good prices.
Good luck!

Posted by: guest at August 22, 2007 9:58 AM

initally they were very professional. but after installing all custom windows they refused to correct errors, were totally non responsive. In addition i requested that they give me screens that were operable which they climed at purchase that i could have. denined that my custom window came with anything but full height screens which could not be moved. I believe you should check the better business bureau a number of other peole had very bad experiences with them.

Posted by: guest at August 22, 2007 8:14 PM

We used them for 13 top of the line marvin wood replacement windows. We finally finished our renovation and could afford to replace the old aluminum ones. Windows arrived before promissed date, crew arrived on day and time specified. Were pretty good at making sure inside moldings were not damaged. Finished on time 2days total. Even removed very old and large window AC unit and dumpted it for me. One complaint. The first day they installed was very very windy and the plastic drop cloths i put down blew off some of the furniture so dirt got on them. I would remember to cover your stuff before they show up so there will be less cleaning after. Now I have to stain and poly 13 double sash windows before winter comes.

Posted by: guest at August 22, 2007 10:12 PM

You're lucky Heights Historic is too busy. I wrote last year about my awful experience with them and, 9 months later, the job STILL isn't done and they don't return my phone calls.

Posted by: guest at August 31, 2007 3:20 PM

they are very professional

Posted by: guest at September 16, 2007 8:39 PM

I had Bay Ridge Windows perform a repair to a damaged window (not damaged by Bay Ridge), I also needed a balance replaced, they sent someone out to look at it and he did not think the balance was the problem. His carpenters performed a horrible hack job on the repair, and didn't bring the balance. They don't return calls and have been very rude.

I was going to replace 6 more windows with them, but they won't work with me to remove the stops first, so the window area is like the originals, and insist the stops are integral to the frame, which is simply not true.

I am now looking for another installer.

Posted by: guest at April 23, 2008 8:58 AM

I had Bay Ridge Windows perform a repair to a damaged window (not damaged by Bay Ridge), I also needed a balance replaced, they sent someone out to look at it and he did not think the balance was the problem. His carpenters performed a horrible hack job on the repair, and didn't bring the balance. They don't return calls and have been very rude.

I was going to replace 6 more windows with them, but they won't work with me to remove the stops first, so the window area is like the originals, and insist the stops are integral to the frame, which is simply not true.

I am now looking for another installer.

Posted by: guest at April 23, 2008 9:01 AM

I posted earlier about Bay Ridge coming to repair a window, not damaged by them, and want to say that Bill has made good on the workmanship, and addressed all the other issues.

Posted by: guest at April 26, 2008 10:07 AM