Experience with Aurora Plumbing

I wish I could find an old file to confirm this, but I am pretty sure that Aurora Plumbing fixed a new gas boiler installation that was originally installed by another company recommended by Keyspan. The original company seemed to do an ok job, but their customer service was appalling, and they were over the top angry when we asked them to fix a problem (basically accused us of intentionally sabotaging some part). Turned out the installation never passed the city plumbing inspection, and to their credit, the Keyspan people who had originally recommended that first company had me call Aurora (I think) to fix it, and Keyspan paid Aurora directly for the work. The Aurora guy was completely professional, immediately noticed the substandard way the boiler had been wired (which had been creating the problem). His comment was that it was perhaps "acceptable" work, but he himself would be embarrassed to present such quality as his own. He took care of all the problems professionally and courteously, which was a huge relief after our first experience. If you remember the name of the guy there (I believe Aurora is simply that one person) I can probably confirm 100% that it was him, but my recollection is that his company's name was Aurora.

Posted by: ilh at September 7, 2006 7:10 PM

Yeah, that's the guy. He was great. I will say that he only did the fix, not the original installation (a much bigger project involving lots of different people). But he definitely was very reliable, pleasant, and came highly recommended by the Keyspan folks.

Also, if you are doing the Keyspan free boiler program, and you do have any problems with whoever installs it, you should call their customer service for that specific program. There were at least 2 incredibly responsive Keyspan representatives who actually understood our problem, arranged to get it fixed, etc. without having us jump through hoops. I am still amazed that Aurora did all the work to fix the installation and we never saw a bill from him -- I guess Keyspan took care of it all. When I was having such a horrible time with the original contractors, it didn't occur to me right away to just call Keyspan and have them as intermediaries to make sure the work was done properly. So, hopefully you won't need to, but if you have problems, call Keyspan. (This was specifically for their conversion program, don't know if their "regular" representatives would have been so helpful). Good luck.

Posted by: ilh at September 8, 2006 1:05 PM