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In the last few months, during the heavy rains, water came pouring though our electrical panel in the basement. We called Con-Ed and after many go rounds, they plugged up the pipe on the inside, and in the street. However, water still leaks around the patch when it rains. Con Ed says it’s a customer issue, even though clearly the water is still coming in from the pipe. Any recommendations?
We’re not sure where the water is entering the pipe…from the street, or from some nearby tree roots…any recommendations on how to proceed? should we call a plumber? a waterproofing basement company? a general contractor?

Any help would be greatly appreciated! Thank you!