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has anyone had any experience using terminex? as a newbie home owner 4 yrs ago, i found some mud tunnels on the ceiling in my basement and sadly I immediately signed a contract with them. They’ve been less than professional and have only recently seemed to get the problem under grip. However, I now have a half eaten ceiling beam that may or may not need replacing.

I pay a reasonable yearly fee to keep the rest of the house protected. As far as i can tell, every other room in the house that would need repair from NEW damage besides the basement room where first detection was noted is covered by terminex. Recently I’ve read some testimonials online from disgruntled customers complaining about how they actually go about making these types of repairs or the contractors terminex uses.

I’m having a hard time trying to figure out whether or not i should keep this “alleged protection” or just bite the bullet and go with an independent exterminator. I’m pretty fed up with them, although recently they’ve been trying to make things right.

all advice appreciated.