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I just want to post some positive feedback about Rob Mara, a tile and grout guy I found on Brownstoner (via another Forum recommendation). I live upstate and it was a hassle for me to get down to Brooklyn to be present for this job, but he made it easy for me by working on a Saturday. He did a thorough shower re-grouting job in about 3 1/2 hours, and was completely pleasant, prompt, and reasonable in what he charged. He has a good website (www.tileandgroutguy.com). I would gladly use him again.