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We’re in the middle of a total renovation of our kitchen – and the contractor is not returning phone messages, has left his tools here, and is generally dragging his feet. He has gotten most of his fee, and I don’t know what else to do. The owner is the one who I contact – but he isn’t a builder – just a young businessman. He has several jobs currently, and it seems he is just prioritizing other jobs over ours. This man is extremely arrogant and defensive, and I want to be careful about threatening him. At the same time, we want our job to be done – it’s been over 3 months since they began!
Advice, please?