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April 3, 2009

Majority of Park Slope Parents Won't Pay to Play

psp-survey-0409.jpg
We asked, you responded: If the survey we ran yesterday is to be believed, slightly more than half of the subscribers to the Park Slope Parents group are unwilling to pay anything for the service; only 20 percent are happy to pay the proposed $25 fee (or more). Yikes. That does not bode well. We suspect they're going to have to back away from this idea.
Park Slope Parents to Start Charging for Membership [Brownstoner]




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Comments

File under "Duh."

Posted by: SnarkSlope at April 3, 2009 10:21 AM

Why would this survey be accurate? How many of the respondents were also PSP members or potential members and not simply the typical Park Slope hating commenters who pop up here all the time?

Posted by: Ditmas at April 3, 2009 10:24 AM

What an insane idea to try to charge for an internet listserve...

Posted by: wasder at April 3, 2009 10:25 AM

14% of 30,0000 leaves 4,200 people paying $25/year. That's still over $100K/year. That's pretty good money just for moderating a yahoo bulletin board.

But, isn't Yahoo gonna want in on this action?

Posted by: Colonel Steve Austin at April 3, 2009 10:34 AM

weird. they will pay 2000 dollars for a stroller, but not the 25 bux to find out where they can find the best deal on that stroller! things that make you go hmmm

*rob*

Posted by: PitbullNYC at April 3, 2009 10:34 AM

By bad, 14% of 13,000 members is still $45K/year. Just to set up listserve.

Posted by: Colonel Steve Austin at April 3, 2009 10:36 AM

Oh, they'll pay all right ... they'll ALL pay! MUAHAHAHAHAAAA!

Posted by: cwbuecheler at April 3, 2009 10:54 AM

The problem to me is that the costs that justify the fee (listserve moderation) don't add value to the site--for me. If anything, I think PSP suffers from excessive moderation, and I'd rather see it as something closer to an unmoderated Craigslist site. So the $25 isn't worth it to me.

Those to whom the army of moderators are worth it are welcome to pay; the rest might be better served by the free listserve that someone will probably set up eventually anyway.

Posted by: basementalist at April 3, 2009 10:56 AM

Per yahoo's policies, you can't "resell" the use of the list serve, so the money will be directed to the website. In actuality, the money will be used to pay former volunteers and now "employees" to monitor the list serves. I can see both sides of the story, my beef is why does it have to be $25, and not something more nominal like $10?

Posted by: tiptoe at April 3, 2009 10:57 AM

id pay 5 bucks for a lifetime membership

max

Posted by: Santa at April 3, 2009 11:01 AM

$25/yr = less than a small latte per month. I'm not saying I'd pay for this list, since I'm not a parent and have no plans to be, but the idea that it's an amount the vast majority of park slopers would have any difficulty coughing up is kind of laughable.

"I don't want to pay $25" is fine. "$25 is too expensive" is a bit of an absurd stance.

Posted by: cwbuecheler at April 3, 2009 11:04 AM

I like the lifetime membership idea...also, why don't they host a silent auction/ raffle/ paid event of some sort to raise some money.

I get why they need $$, and I appreciate the group, even w/the crazies, but I think the subject was broached a little too abruptly.

And, to be fair, they have been asking for voluntary donations through listerv messages and the website, so those saying they've never head a solicitation weren't listening--although, the soliciations were never that "loud".

Posted by: new2hood at April 3, 2009 11:20 AM

I'd pay 5 bucks a year. The point is that it has to be nominal. One or two of these moderators might be getting antsy about resume gaps or somesuch and led us to this place.

And from what I understand, that 30,000 count is not strictly accurate. It includes both the membership of the main yahoo group and the classifieds group, which are almost guaranteed to have huge membership duplications. The real count is likely to be closer to 15,000. And I haven't read anywhere if they're counting low-activity (less than 1 login/month) or inactive members. Might have just missed that.

Posted by: dreamking at April 3, 2009 11:23 AM

If it were a brand new site, maybe they'd pay. But I and many others have grown up using Yahoo forums for free for years. The Internet is free! is a mantra that is hard to overcome.

(free except for you need a computer and Internet access, but after that, it pays for itself)

Posted by: infinitejester at April 3, 2009 11:26 AM

I think the PSP list would do just as well with 1/4 of the people (probably it's size in 2005). I'm shocked people use the website at all. I get the daily digest of the list and only open it about 20% of the time. The lifetime membership idea is a good one. I can imagine paying $25 one year and then never again. I never contribute to the board, but there is some useful crap that gets tossed out there once in a blue moon (dr gorden for example).

They've done fundraisers and nobody ponies up. They've solicited money and gotten a 4% response. There's a joke in here somewhere about the mind of the Park Slope parent.

(Who was complaining about getting a zillion emails from the BoCoCa list? Just change your settings and get the daily digest or nothing at all).

Posted by: Ringo at April 3, 2009 12:07 PM

I think those of you scoffing a people's reluctance to pay are being disingenuous or just don't understand how the web works.

The fee will kill the site. Period.

They will be very very lucky to get 20% of the users to convert to subscribers, and their annual growth will be very hard pressed to keep pace with attrition (people leaving the area, their kids grow up, lose interest, etc.).

Also, since the site depends on its users to develop content, the volume and quality of its content will decline as its userbase declines.

So the trajectory would be:

13,000 members when free
2,500 members 1st year of subscription
2,200 2nd year
1900 3rd year
1400 4th year
800 5th year

or something like that.

And if you assign a value of "100" to the content currently on the site, I think you'd see something like:

content value: 100 (now)
content value: 90 (1st year of subscription)
content value: 75 (2nd year)
content value: 60 (3rd year)
content value: 40
etc.

Much of the valuable information is very local and very time sensitive. If you want info on the local daycare places, you want information that is less than a year or two old. Anything older is unreliable as the staff at the daycare place will have likely completely turned over in the interim.

The rest of the information -- the information that is not local or time sensitive -- is generic parenting advice that you can get on 600 places on the web for free.


I'm not saying the site owners don't "deserve" money. I'm just saying they are going to kill the goose laying the golden eggs by trying to carve it up to get at those eggs.

If they want revenue, they should transfer to their own domain and start selling ad space to diapers.com (which can then have impartial reviews by the site users etc. etc.).

If they have some moral problem with "going commercial", then I hope their morals are a comfort to them when the site shuts down in 3 years (or goes back to being free...).

Posted by: northsloperenter at April 3, 2009 12:59 PM

"They've done fundraisers and nobody ponies up. They've solicited money and gotten a 4% response. There's a joke in here somewhere about the mind of the Park Slope parent."

If all they got was a 4% response, it will be a minor miracle if they get 20% of their current users to subscribe.

I think there is a joke in here somewhere about people trying to sell user created content to users.

Posted by: northsloperenter at April 3, 2009 1:02 PM

As someone who works in the internet specifically in the business of paid content, there's no way they're going to get this to work.

Getting people to pay for content online is HARD, especially when there are competing equivalent resources available for free. Just asking for it will inspire a few hard core fanatics to cough up cash, but community lovefest only takes you so far. They'd have to invest money in optimizing the site, improving the overall appearance and features and making the value proposition clearer.

As it is now, the site looks like a relic from 1998, has no personalization, and relies entirely on content contributions from members. Yes, it's moderated, but without member content, there's nothing to moderate. And as membership diminishes, so will usefulness of the site, so there's a negative correlation between fees and usefulness. That's not a business model -- that's a death spiral.

Posted by: oolah at April 3, 2009 1:56 PM

I think people who don't use the PSP site/listserve may not fully get its service value to the community. Sure, there are some users who just peruse here and there, or poke fun, but many people I know find the PSP community a huge resource. And while I know paying for internet stuff is not the typical business model, PSP is not just a typical listserve.

The moderators and volunteers who run PSP do tons of work for free, not to mention float additional costs. $25/year equals about $2/month, or less than 50 cents a week. This seems a small amount to pay if the service is hugely useful to you, as it is for many. The biggest issue I've found tricky is how to not exclude those for whom $25 is a serious hardship, even broken up weekly and I realize for some people, esp in this economy, there is absolutely no penny left to spare. But the PSP community is working out ways to ensure there are mechanisms in place to allow those truly unable to pay to join nonetheless. That said, I do think many PSP users could forego the occasional cup of coffee (about 1x/month) or some other tiny discretionary item to support this valuable community service.

Posted by: Miss Muffett at April 3, 2009 2:26 PM

Also, regarding PSP's past fundraising efforts - I can say from experience that their lack of funding success could be more about busy parents being forgetful/overwhelmed than "not wanting to pony up". You can count me among those who didn't pony up but would support the proposed fee now. I would forget to donate to public radio too if they didn't do those in-your-face pledge drives. I used to find pledge annoying, but in a funny way, I'm grateful now since I really believe in supporting public radio, and I do want to give money but I just am too harried to think of when I last sent them my modest (but much-needed) contribution. Hell, I can barely get to dentist when I need to, so to me, putting in a system that requires me to do something I really want to do (i.e. supporting an important service) is something I'd be grateful for.

Posted by: Miss Muffett at April 3, 2009 2:32 PM

Complete list of community sites on the web that survive with a membership fee:

Will PSP be the first to succeed?

Posted by: northsloperenter at April 3, 2009 2:43 PM

You know, the Park Slope Food Coop is also a pretty unusual business model, no? Not only do you have to leave a deposit to join, but also work every month. I can imagine many places where such a model would not work, but in Park Slope, it's thriving.

Posted by: Miss Muffett at April 3, 2009 2:46 PM

Apples to oranges. You can't click a few buttons and set up your own free coop.

Posted by: eh at April 3, 2009 3:17 PM

I will grant you that. The people who support the Food Coop are very likely going to have a mind set that would support a subscription based PSP site.

But the Food Coop has more people to pull from as the number of people who eat is greater than the number of people looking for parenting advice and info.

I could be wrong, but many many popular web sites have tried to switch to a subscription model, and in the debates before they switched the arguments were always the same (not that much money, price of a cup of coffee, worth 10x as much to me, people who don't want to pay are freeloaders, blah blah blah).

This isn't a new idea, and it's pretty much failed every time in the past.

Brownstoner could not survive a membership fee. I believe fool.com almost killed itself several years ago by instituting a fee. I'm sure many other sites no one can think of killed themselves with fees. I stopped reading ESPN.com and nytimes.com when they restricted parts of their sites to subscribers only.

Perhaps PSP will be different.

I won't pay for it (I read the digests so infrequently I only found out about this through Brownstoner), but some people certainly will pay.

In any event, I'm sure the site owners will cash in for a year or two. The site seems to have enough momentum for that. After that, I think it will have so few members that maintaining the site will be much cheaper, which is a funny way to solve a problem.

Posted by: northsloperenter at April 3, 2009 3:24 PM

Excellent analysis by northsloperenter.

PSP will be DOA if they do this.

Posted by: SnarkSlope at April 3, 2009 3:32 PM

From reading the latest post by the founder of PSP, they have no intention of backing off their plan. Despite numerous suggestions of alternative ways to raise money, they are plowing ahead--they think they're in the right.

Posted by: tiptoe at April 3, 2009 4:04 PM

Yeah, I saw that. As is often the case, it seems the decision was made before the debate began.

Good luck to them...

Posted by: northsloperenter at April 3, 2009 4:07 PM

Wait. Wait, wait, wait! You have to pay a DEPOSIT to join the co-op?

Okay, confession time. Today I went to Park Slope. I went to the fabled co-op even, and yes the daycare was delightful and the selection of golden organic beets was astonishing. But the place was so crowded that the aisles were impassable. "Why," I asked my friend who got me in the door, "don't they just take their purchasing power, popularity, and branding and open more locations?"

Apparently that's something other people have wondered as well, but they're not doing it.

Someone wearing a sign walked us to her car. I guess it was his work assignment.

Okay, this is a random share, sorry for veering off topic.

I'm sure the PSP has noble reasons for wanting to charge a fee, but it's like the co-op requiring a deposit. (And pre-registration before orientation, according to the sign.) It isn't the amount of the fee that's a pain, it's the hoop-jumping required. And who, pray tell, is going to keep track of subscriptions? Customer service?

I think maybe PSP, like the co-op, could actually make do with a great deal less in terms of the volunteer manpower keeping it going.

Posted by: Heather at April 3, 2009 4:28 PM

When much of the internet is free, it seems outrageous to fork over $25 for a little neighborhood-specific listserv. They sound greedy.

Posted by: gracias at April 3, 2009 5:29 PM

As a parent who regularly has stuff to give away or buy, I've used PSP -- mainly the Classifieds (http://groups.yahoo.com/group/ParkSlopeParents_Classifieds/). I've also used Bococa Parents (http://groups.yahoo.com/group/bococa_parents/) and Craigslist.

Each time I need to post, I typically start with Bococa and Craigslist because it is a crap shoot whether the PSP moderators will actually post my items. I've had the moderators reject various things - from free baby items to furniture. It is really just ridiculous... It is a List Serv! We, the parent community, are their content providers. I'm not a SAHM so I generally don't have the time to sift through conversations about the gender of hats, dog poop, and the merits of any number of other items.

When they migrated to their website, I didn't find most of the content that useful. I still don't. And they advertise there - so if their advertising revenue isn't drawing in enough revenue, maybe they should rethink their service.

So forgive me - but I'll stay a loyal Bococa Parent.

Posted by: OneBrooklynParent at April 3, 2009 7:48 PM

i think one of the reasons this won't work is the content just isn't good enough.

unlike northsloperenter i can think of a couple websites that charge and that i even pay for personally:
zagats
consumerreports

the difference is instructive. i will pay $25 a year but only for something as extensive, well presented, with functionality enhancements (comparative graphs, filters, search by location) as the sites above.

psp doesn't even come close. this is a classic situation of a founder not realizing that their baby is average at best.

Posted by: Rookie at April 3, 2009 11:56 PM

"unlike northsloperenter i can think of a couple websites that charge and that i even pay for personally:
zagats
consumerreports"

I specifically meant "community" sites. I know there are successful subscription online (I work for one and subscribe to another).

zagats is an interesting example though as their content is community derived, but they do a great deal of work in indexing and organizing that content, e.g., making sure all the restaurants are listed under the correct neighborhood and cuisine -- not to mention averaging the results of thousands of voters for hundreds of restaurants.

zagats is also building off a well established brand, but as places like Brownstoner, Curbed?, etc. start providing very very similar databases for free, I wonder how long zagats business model will survive. Brownstoner doesn't have enough restaurant reviews yet, but already is probably the resource I would check for Brooklyn restaurants first.

Likewise, I think PSP can succeed for a couple of years before other free sites reach a critical mass of users/content to challenge them.

In any event, it looks like the decision for PSP's owner has more to do with personal reasons than business reasons.

Posted by: northsloperenter at April 4, 2009 8:40 AM

You cannot compare PSP with Consumer Reports. Consumer Reports has an entire division of researchers who test products, test drive cars and they take no advertisements to avoid conflict of interest. They also publish a magazine which takes printing costs, editorial and design fees.

You can't compare PSP with the food coop because the coop is like Costco, it takes a membership fee because it is a buying club.

You can't POSSIBLY compare PSP with WNYC which needs to pay salaries to REPORTERS to go in the field and report on actual news and CREATE original content. Members Pay the salaries of people like Brian Lehrer. Members help BUY programming which is expensive such as Fresh Air.

What PSP wants is for the community to pay their salaries because the founder is sick of volunteering her time. No problem with them getting salaries, but there are other ways to raise money without asking people to pay them. They just aren't providing enough original content to justify asking people to pay for it.

Posted by: pips at April 5, 2009 10:28 AM

BREAKING NEWS—

The “original” group just posted that there is yet ANOTHER group!

The Free Park Slope Parents

http://groups.yahoo.com/group/TheFREEParkSlopeParents/

To subscribe, send a blank message to: TheFREEParkSlopeParents-subscribe@yahoogroups.com

Posted by: brokemother at April 9, 2009 12:42 PM

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